Your mission

As a Trainee Sales Administration, you will support the European Sales Operations team in Amsterdam with daily tasks related to the Order-to-Cash process for our customer accounts. You will work closely with the Sales Administration team and collaborate with other departments such as Supply Chain and Logistics.

This internship aims to give you a clear overview of how our sales operations work in practice. You will receive guidance from the team and have the opportunity to build your skills in a straightforward, hands-on environment.

Please note that you must be enrolled at a university in the Netherlands to be eligible for this internship.

What you will do

Customer Claims Management

• Support the team with the full customer claim cycle, from initial request to resolution.
• Process and follow up on all related documentation for:
• Commercial and logistics claims
• Stock rotation
• Back margin, rebates & price protection
• Free-of-charge order creation

Sales & Operations Support

• Contribute to daily sales order allocation with business management and sales teams.
• Coordinate delivery creation and product availability with the supply chain (planning & fulfilment).
• Monitor transport partners’ performance to ensure slot booking and export requirements are met.
• Prepare customer-facing performance metrics and ensure service expectations are achieved.
• Track order progress closely to support revenue growth and customer satisfaction.

What we ask for

• Currently enrolled in a bachelor’s or master’s degree
• Some initial administrative experience
• Comfortable working with MS Office; Excel knowledge is a plus
• Not afraid to work with different systems (SAP is an advantage, not a requirement)
• Good communication skills, both written and spoken
• Interest in international business and/or global supply chain
• Customer-facing experience is a nice to have
• Strong attention to details and ability to follow tasks through to completion
• Logical, proactive, and able to take ownership of simple processes

We are keen to hear from you even if you do not match all listed requirements, but you identify with our brand and passion for innovation.

What we offer

Our heritage   

We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions. 

Our commitment to the environment 

We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.  

Our people  

We believe a healthy culture, strong values, teamwork and contribution from a diverse range of individuals will help us to strive for excellence. 

Our brand  

Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running 

Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team.

If you require additional assistance for your application or wheelchair access to our facilities, please email recruitment@epson.eu a member of our team will be happy to assist you.