Your mission:

Would you like to build a new service team in Riga?!

In this newly created position as the Service Manager you will lead the service team within Epson’s European Business Services (EBS) function. Your team will cover functions such as service administration, customer care and other service related activities. You’ll ensure a high level of service is delivered externally while building strong relationships with internal stakeholders.

This is a great opportunity to join Epson as we establish our brand-new office in Riga. You’ll be a founding member of our Epson Business Services team, collaborating with colleagues locally. You’ll also work closely with Epson teams all over Europe. 

Salary: 3,333 - 4,375 (Monthly gross)

Benefits:  

• Health insurance

• Hybrid working module (3 office 2 WFH). 

• Wellness/Recognition programs

• Development programs

• Eye care

• Employee Discount on Epson products

What you will do:

• Lead and manage the Service EBS team – Service administration, Customer Care and other Service-related activities
• Ensure consistent service delivery across regions through standardised processes and KPI’s.
• Adapt and execute the Service plans, aligning with business goals.
• Drive performance management and continuous process improvement.
• Manage stakeholder relationships with local retained organisation’s, senior management, and external partners.
• Ensure compliance with company policies, regulatory requirements, and audit standards.
• Build and develop a high-performing team culture within the Service team.
• Retain high employee engagement and talent development.

What we ask for:Bottom of Form

• Previous experience managing a large diverse Customer Service team for a manufacturer focused multinational, handling volume transactions.
• Previous Customer Service experience including Service Administration and Customer Care
• Experience of dealing with outsourced elements of service, vendor management etc
• Strategic mindset with strong execution capabilities.
• Knowledge of ERP systems and service delivery metrics.
• Excellent interpersonal skills, including experience of dealing with all levels of management, and different functional departments.
• Self-starter able to motivate yourself and team.
• Excellent written and spoken English
• An additional major European languages would be beneficial

We are keen to hear from you even if you don’t match all listed requirements, but you identify with our brand and passion for innovation.

What we offer:

Our heritage  

We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.

Our commitment to the environment

We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.

Our people

We believe a healthy culture, strong values, teamwork, and contribution from a diverse range of individuals will help us to strive for excellence.

Our brand

Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running.

Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team.

If you require additional assistance for your application or wheelchair access to our facilities, please email recruitment@epson.eu. A member of our team will be happy to assist you.