Your mission:

The Senior Application Sales Support will provide advanced 2nd level technical support through the analysis and resolution of complex issues, working closely with SEIKO-EPSON GLOBAL HQ to ensure high service quality and customer satisfaction. Lead the delivery and continuous development of internal and external product training programs, including the creation of modern training content to support the RS Academy.

Maintain up-to-date expertise on new products and technologies, providing structured feedback to RS Product Management and Seiko-Epson Global HQ to support product and market development. This role combines technical expertise and training ability to ensure effective knowledge transfer and the continuous enhancement of service excellence.

What will you do:

• Analyse and resolve complex technical issues (hardware and software) using structured troubleshooting methodologies.  Act as escalation point for 1st level support and ensure timely and high-quality resolution of customer issues. Collaborate with internal departments and Seiko-Epson Global HQ to ensure sustainable, quality-assured solutions. Monitor recurring issues, identify root causes, and drive corrective actions to improve product quality.
• Conduct in-depth analysis of technical problems through structured troubleshooting and close collaboration with internal teams and external parties to ensure high quality service and rapid problem resolution.
• Plan, prepare and deliver internal and external technical product training for customers, service partners, distributors, and internal employees through structured preparation, delivery, and follow-up to ensure sustainable knowledge transfer.
• Develop, update and maintain high quality training materials, manuals and digital learning content (e.g., via LMS platforms such as Litmos). Ensure consistency, scalability and accessibility of training resources.
• Maintain and develop expertise in pre-production products and emerging technologies, proactively sharing insights with internal and external stakeholders to ensure market readiness and high-quality technical support.
• Provide structured feedback to Product Management and Seiko-Epson Global HQ on product performance, defects and customer requirements.   Contribute to continuous product and service improvement initiatives. Support the optimization of support processes and training programs.
• Provide technical support for trade shows, customer events, and demonstrations (national and international) Act as technical expert during customer engagements to support sales activities and strengthen market presence.
• Support the development and continuous improvement of training concepts, frameworks and processes in collaboration with the Lead Trainer. Contribute to building a structured, efficient and sustainable training academy.

What we ask for:

Education and Qualification Requirements

• A bachelor’s degree in engineering or a comparable qualification in a relevant field (e.g., automation technology, robotics, mechatronics, electrical engineering).
• Additional qualifications in the field of training or education are preferred (e.g., trainer certification, coaching certification, or a comparable qualification).

Professional Experience

• Extensive experience in analysing and resolving complex technical issues in a service or support environment, particularly in 2nd-level or comparable technical roles.
• Experience in planning, conducting, and developing technical training programs for various target groups (e.g., customers, service partners, internal employees).

Technical Knowledge and Skills

• Very good technical understanding in the fields of robotics, automation, and control technology.
• Good knowledge of programming robot systems (e.g., SCARA, 6-axis robots) as well as, ideally, basic knowledge of PLCs or PC controlled applications.
• Experience in systematic error analysis and problem-solving for complex technical systems.
• Proficiency with MS Office and, ideally, experience with learning management systems (e.g., Litmos) and digital training formats.
• Ability to prepare training materials in a structured, pedagogically sound, and standardized manner

Language Requirements

• Excellent written and spoken German and English, including the ability to convey technical content clearly and comprehensibly in both languages.
• Knowledge of an additional foreign language is a plus.

Interdisciplinary Skills (Behavioural Competencies)

• Strong communication and presentation skills to convey complex technical content in an easily understandable manner.
• Strong organizational skills and a structured approach to managing multiple concurrent training and support activities.
• Ability to work effectively in a team and collaborate across departments with internal and external stakeholders.
• Independent, analytical, and solution-oriented approach to work with a high degree of personal responsibility.
• Strong customer and service orientation, as well as a confident demeanor when interacting with diverse target groups.
• Flexibility and willingness to continuously familiarize yourself with new technologies and products.

We are keen to hear from you even if you don’t match all listed requirements, but you identify with our brand and passion for innovation.

What we offer:

Our heritage 

We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.

Our commitment to the environment

We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.

Our people

We believe a healthy culture, strong values, teamwork, and contribution from a diverse range of individuals will help us to strive for excellence.

Our brand

Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running.

Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team.

If you require additional assistance for your application or wheelchair access to our facilities,

please email recruitment@epson.eu. A member of our team will be happy to assist you.