Your mission: 

The Sales Operations Specialist is responsible for providing end to end customer support, including the daily transactional relationship. This involves working with other teams in Supply Chain, Finance and local sales to take ownership of customer orders and the various claims cycles. 

What you will do: 

• Act as the main contact for your customer accounts, managing daily queries and delivering end to end support. 

• Ensure smooth order fulfilment by processing orders accurately and coordinating with Sales, Logistics, Finance, and other teams. 

• Manage order updates including changes, cancellations, and backorders while aligning with customer expectations. 

• Handle Managed Print Service (MPS) queries, including system support, returns, and billing activities. 

• Own the full claims process (commercial, rebates, price protection, logistics, back margin) through to resolution. 

What we ask for: 

• Experience in sales administration or a similar customer‑focused operational role. 

• Good understanding of the Order‑to‑Cash process and related KPIs. 

• Good ERP system knowledge (SAP SD/MM/IBP BW is an advantage). 

• Fluent English (written and spoken) to communicate with colleagues in Europe (additional European languages also a plus). 

We are keen to hear from you even if you don’t match all listed requirements, but you identify with our brand and passion for innovation.

What we offer: 

Salary starting from 1500 EUR gross + Bonus 

Benefits:  

• Health insurance. 

• Hybrid working module (3+2). 

• Wellness/Recognition programs. 

• Development programs. 

• Eye care. 

• Employee Discount on Epson products. 

Our heritage  

We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.

Our commitment to the environment

We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.

Our people

We believe a healthy culture, strong values, teamwork and contribution from a diverse range of individuals will help us to strive for excellence.

Our brand

Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running.

Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team.

If you require additional assistance for your application or wheelchair access to our facilities, please email recruitment@epson.eu. A member of our team will be happy to assist you.