Your mission:

Are you an experienced Sales Administrator?

Would you like to join a new team in Riga?

The Sales Administrator is responsible for providing end to end customer support, including the daily transactional relationship. This involves working with other teams in Supply Chain, Finance and local sales to take ownership of customer orders and the various claims cycles.

This is a great opportunity to join Epson as we establish our brand-new office in Riga. You’ll be a founding member of our Epson Business Services team, collaborating with colleagues locally across functions such as finance, supply chain and logistics. You’ll also work closely with Epson teams all over Europe. 

Salary: 12,552-15,690 (EUR) + Bonus

Benefits: A wide range of employee benefits, health insurance, hybrid working and a local budget for well-being

What you will do:

• Own the relationship for end-to-end customer support, including being the key contact for your customers for daily queries.
• Work closely with local sales, customer operations, finance, Supply Chain Teams to ensure smooth order fulfilment, efficient claim resolution and on time payment.
• Process and monitor customer orders from entry to delivery, ensuring accuracy and timely execution. Coordinate with internal teams (Sales, Logistics, Warehouse, Finance) to ensure smooth order fulfilment.
• Take ownership of order changes, cancellations, and backorders in alignment with customer expectations and company policies.
• Take ownership of Managed Print Service customer queries, system support, returns and billing.
• Take ownership of your customer accounts claim cycle claim through to resolution. Progressing all correspondence, documentation and enquiries regarding transaction processing of:-
• Commercial claims.
• Back Margin.
• Price Protection.
• Rebates / Promotions.
• Logistics claims.
• Administrator the customer lifecycle in Epson systems as required.
• Be pro-active in identifying, supporting and engaging in all continuous improvement activity.
• Take ownership of maintaining all processes to ensure full compliance for JSOX and Audit both internal and external.

What we ask for:Bottom of Form

• Previous sales administration experience to be able to work and interact at this level.
• Good understanding of Order to cash processes and relevant KPI’s.
• Previous experience of an ERP system ideally SAP SD / MM / IBP BW.
• Good communication skills (written / verbal and face to face).
• Good written and spoken English (additional European languages also a plus).

We are keen to hear from you even if you don’t match all listed requirements, but you identify with our brand and passion for innovation.

What we offer:

Our heritage  

We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.

Our commitment to the environment

We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.

Our people

We believe a healthy culture, strong values, teamwork, and contribution from a diverse range of individuals will help us to strive for excellence.

Our brand

Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running.

Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team.

If you require additional assistance for your application or wheelchair access to our facilities, please email recruitment@epson.eu. A member of our team will be happy to assist you.