Your mission:

As a People Technology Specialist, your mission is to keep our HR systems running smoothly and reliably across Europe. Acting as the first point of contact for system-related queries (primarily SAP SuccessFactors), you’ll play a critical role in supporting users, resolving issues, and ensuring data accuracy across the employee lifecycle.

You’ll combine technical know-how with strong problem-solving skills to deliver a seamless support experience, helping teams across multiple countries make the most of our people systems.

What you will do:

• Act as the first point of contact for HR system queries, managing and resolving user issues efficiently and triage incoming tickets, perform initial diagnostics, and escalate complex cases to the central People Technology team
• Complete basic system configuration updates within defined permissions (e.g., picklists, templates, workflows)

• Monitor workflows, approvals, and error queues, ensuring smooth system operation

• Support system testing cycles, including preparing test cases, executing scripts, and documenting results

• Perform regular data validation, reconciliations, and audit support activities, maintaining high standards of data accuracy and governance

• Support people technology projects with coordination, documentation, and testing preparation
• Identify recurring issues and opportunities to improve, standardize, or automate processes

• Create and update process documentation, work instructions, and troubleshooting guides
• Produce basic reports, data extracts, and summaries as needed

What we ask for:

• Background in HR systems support, IT support, or HR operations
• Understanding of HR processes, workflows, and data structures
• Hands-on experience with HRIS platform, SAP SuccessFactors is strongly preferred.
• Experience working in a ticket-based or helpdesk-style support role
• Strong problem-solving and troubleshooting skills
• Ability to prioritize and manage multiple support tickets effectively
• High attention to detail with a focus on data accuracy
• Strong communication skills with the ability to support users at different levels
• Fluent in English verbal and written to communicate with colleagues in Europe.

What we offer:

Monthly salary 1600 - 2200 EUR gross (The final offer will be based on the candidate’s assessed skills, knowledge and experience.)

Benefits: 

• Annual bonus.
• Hybrid working module (3+2).
• Health insurance.
• Eye care.
• Wellness/Recognition programs.
• Development programs.
• Employee Discount on Epson products.

Our heritage

We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.

Our commitment to the environment

We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.

Our people

We believe a healthy culture, strong values, teamwork and contribution from a diverse range of individuals will help us to strive for excellence.

Our brand

Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running

Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team.

If you require additional assistance for your application or wheelchair access to our facilities, please email recruitment@epson.eu. A member of our team will be happy to assist you.