Your mission:

Would you like to join a newly created team in Riga?

The E commerce Operations Specialist maintains and administers the European e commerce back-end systems and acts as a problem-solving liaison between internal teams and external partners. The specialist handles complex situations using standard processes or by developing tailored solutions. 

What you will do:

• Customer support and issue resolution.
• Monitor and administer order processes.
• Manage various documentation related to customer order processing.
• Process damage claims and return requests.
• Prepare reports and perform data analysis.
• Participate in the improvement and development of e commerce processes.

What we ask for:

• Relevant education in e commerce or equivalent professional experience.
• Ability to make sound independent decisions and find solutions in non standard situations.
• Excellent Microsoft Office skills (especially Excel, Outlook, Word) and experience working with SAP / SAP BU.
• Experience with e commerce solutions, tools, and processes.
• Strong interpersonal and collaboration skills.
• Experience in international sales transactions and reporting.
• Experience in process improvement and implementation.
• Good English skills for communication with colleagues across Europe.

What we offer:

Montly salary from 1500 EUR gross (The final offer will be based on the candidate’s assessed skills, knowledge and experience.)

Benefits: 

• Annual bonus.
• Hybrid working module (3+2).
• Health insurance.
• Eye care.
• Wellness/Recognition programs.
• Development programs.
• Employee Discount on Epson products.

Our heritage

We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.

Our commitment to the environment

We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.

Our people

We believe a healthy culture, strong values, teamwork and contribution from a diverse range of individuals will help us to strive for excellence.

Our brand

Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running

Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team.

If you require additional assistance for your application or wheelchair access to our facilities, please email recruitment@epson.eu. A member of our team will be happy to assist you.