Your mission:

The Customer and Service Support Team Leader support the Customer and Service team to ensure efficient coordination of service activities, while leading the effective handling and resolution of customer complaints to support business success.

What you will do:

• Lead and coordinate the Customer and Service Support team, overseeing all administrative activities.
• Monitor team performance and customer satisfaction using established reporting tools.
• Lead the Customer Care function as the first point of contact for customer complaints across Epson Sales Companies (ESCs).
• Manage customer satisfaction by handling complaints and escalating complex issues where needed.
• Identify and drive improvements in service quality, productivity, and processes.
• Collaborate with local and central service teams to ensure smooth process execution.
• Drive change and continuous optimisation initiatives within the Customer and Service Support team.

What we ask for:

• Experience coordinating administrative tasks.
• Strong IT literacy with solid knowledge of systems and tools.
• Advanced skills in MS Office (especially Excel and PowerPoint), Business Objects, and Power BI.
• University degree and/or several years of experience in technical customer service and support.
• Strong communication skills, with the ability to engage effectively with internal and external stakeholders.
• Well-developed planning, organisational, and multitasking skills.
• Good knowledge of SAP.
• Strong management and interpersonal skills, with the ability to work under pressure.
• Fluent in English verbal and written to communicate with colleagues in Europe, additional European languages are an advantage.

What we offer: 

Monthly salary 1700-2100 EUR gross (the final offer will be based on the candidate's assessed skill, knowledge and experience).

Benefits:  

• Annual bonus.
• Hybrid working module (3+2). 
• Health insurance.
• Eye care.
• Wellness/Recognition programs.
• Development programs.
• Employee Discount on Epson products.

We are keen to hear from you even if you don’t match all listed requirements, but you identify with our brand and passion for innovation.

Our heritage

We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.

Our commitment to the environment

We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.

Our people

We believe a healthy culture, strong values, teamwork and contribution from a diverse range of individuals will help us to strive for excellence.

Our brand

Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running

Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team.

If you require additional assistance for your application or wheelchair access to our facilities, please email recruitment@epson.eu. A member of our team will be happy to assist you.