Your mission:

Here at Epson Europe we are looking for a Continuous Improvement Manager to join our European Business Services (EBS) team in Riga, Latvia.

In this role, you’ll lead initiatives that enhance efficiency, quality, and customer satisfaction across our operations. If you’re passionate about Lean, Six Sigma, and embedding a culture of continuous improvement, this is your opportunity to make a measurable impact in a dynamic, collaborative environment.

This is a great opportunity to join Epson as we establish our brand-new office in Riga. You’ll be a founding member of our Epson Business Services team, collaborating with colleagues locally across functions such as finance, supply chain and logistics. You’ll also work closely with Epson teams all over Europe. 

What you will do:

• Identify, assess, and prioritise process improvement opportunities across EBS functions through data-driven analysis and stakeholder input.
• Lead Lean, Six Sigma, Kaizen, or similar improvement initiatives, ensuring measurable impact on service performance and cost efficiency.
• Facilitate workshops, training, and coaching sessions to embed a culture of continuous improvement and build internal capability.
• Collaborate with process owners and service delivery teams to redesign workflows, eliminate waste, and introduce automation where feasible.
• Monitor, track, and report on improvement metrics, ensuring benefits are realized and sustained.
• Support change management efforts associated with process and technology improvements to drive adoption and minimise disruption.
• Align with enterprise-wide process excellence teams, ensuring EBS improvements are consistent with organisational standards and best practices.
• Role model and contribute to a culture of diversity and inclusion.

What we ask for:Bottom of Form

• Proven experience in continuous improvement or operational excellence roles, preferably within shared services or global business services environments.
• Proven ability to deliver measurable efficiency and quality improvements.
• Strong analytical, problem-solving, and critical-thinking skills.
• Proven expertise in process improvement methodologies (Lean, Six Sigma, BPM, Kaizen). Certified Six Sigma Green Belt or Black Belt preferred.
• Excellent facilitation, communication, and project management abilities.
• Demonstrated change leadership and stakeholder engagement skills.
• Ability to influence across functions and levels without direct authority.
• Strong understanding of data analytics and process automation tools (advantageous).
• Experience in process modelling, workflow design, and automation technologies (e.g., RPA, BPM tools) advantageous.
• Ideally Bachelor’s degree in Business or a related discipline (Equivalent work experience will be considered)
• Fluent in English and Latvian

We are keen to hear from you even if you don’t match all listed requirements, but you identify with our brand and passion for innovation.

What we offer:

Our heritage  

We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.

Our commitment to the environment

We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.

Our people

We believe a healthy culture, strong values, teamwork, and contribution from a diverse range of individuals will help us to strive for excellence.

Our brand

Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running.

Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team.

If you require additional assistance for your application or wheelchair access to our facilities, please email recruitment@epson.eu. A member of our team will be happy to assist you.