(1 year fixed term contract) 

Your mission:

Are you a detail-oriented professional with a passion for sales administration? Do you thrive in a dynamic environment where your skills make a real impact? If so, we have the perfect opportunity for you!

We are looking for a dedicated Sales Administration Specialist to support our team. In this role, you’ll be the go-to expert for managing the Order to Cash processes, credits, and claims processing for our 1st tier customers. You'll have the chance to work closely with our commercial and supply chain departments, ensuring seamless transactions and maximizing customer satisfaction.

If you’re ready to take the next step in your career and be part of an exciting, forward-thinking company, we’d love to hear from you!

What you will do:

• Manage the Order to Cash transaction cycle for your customer accounts, ensuring that transactions are processed in a complete, timely and accurate basis
• Manage your customer accounts claim cycle claim through to resolution, progressing all correspondence, documentation and enquiries regarding transaction processing of:
  • Commercial & Logistical claims
  • Credit notes

• Work closely with the commercial and supply chain departments ensuring that transactions are validated and processed in a complete, timely and accurate basis.
• Maximise customer satisfaction.
  • Daily sales order allocation process with business management and sales accounts
  • Daily delivery creation and availability with the internal supply chain department both planning and fulfilment
  • Periodic customer facing account metrics to ensure customer expectations are met
  • Track order progress against current customer targets.

• Ensure all processes adhere to current relevant policies and procedures, J Sox, ISO and internal work instructions

What we ask for:

• Previous Sales Administration experience
• Good understanding of international business and global supply chain
• Good English written/spoken
• Good communication skills (written / verbal and face to face)
• Good understanding of Order to cash processes and relevant KPI’s
• Computer literate MS Office (focus on Excel) / SAP
• Attention to detail and desire to follow issue through to closure
• Ability to take ownership of a business process
• Ability to work under pressure

We are keen to hear from you even if you don’t match all listed requirements, but you identify with our brand and passion for innovation.

What we offer:

Our heritage
We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction, and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.

Our commitment to the environment
We all have a role to play in building a better future. For us, being a sustainable company means being mindful of every aspect of our organization – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce, and ultimately contributes to society.

Our people
We believe a healthy culture, strong values, teamwork, and contributions from a diverse range of individuals will help us strive for excellence.

Our brand
Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running.