Your mission:

Are you a tech enthusiast with a passion for problem-solving? Do you thrive in a dynamic environment where your skills make a real impact? If so, we have the perfect opportunity for you!

We are looking for a dedicated IT Support Specialist to support our team new office in Riga.

You will be the go to person to support IT equipment, software, telecom, IT security, Video conference systems and printers and changes according to the update of the service catalogue of the IT services domain.

This is a great opportunity to join Epson as we establish our brand-new office in Riga. You’ll be a founding member of our Epson Business Services team, collaborating with colleagues locally across functions such as finance, supply chain and logistics. You’ll also work closely with Epson teams all over Europe. 

Salary: 18,000 – 23,000  (EUR) + Bonus

Benefits: A wide range of employee benefits, health insurance and local budget for well-being

What you will do:

Delivery and service request activities:

• On a daily basis provide support to users on:

• • User accounts and the data folders’ security
  • Corporate laptops, desktops, thin clients, and Apple Mac
  • Corporate phone system (VoIP) and independent mobile telecoms
  • Microsoft Office packages (Word, Excel, PowerPoint, Outlook), mail system (Exchange) and on shared file system

• Support and perform preventive maintenance on other IT services, such as printers, video conference systems and projectors in meeting rooms
• Provide training to end users on computer operation and other issues
• Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution

Incident / problem management activities:

• Ensure that all incidents are resolved in line with agreed SLA’s
• Maintain the FAQ resources on the Internet/Intranet to aid in incident/problem resolution
• When required, escalate problem to the appropriately experienced technician and perform post-resolution follow up. Notify/escalate unresolved issue to the EMEA Service Delivery Manager
• Test fixes to ensure problem has been adequately resolved
• Monitor recurring problem and implement improvement projects

IT asset management and IT procurement activities:

• Maintain an inventory of all local IT equipment
• Maintain IT hardware (Desktop / ThinClient / Laptop etc.) and software (Adobe, other software in the service

What we ask for:

• ITIL foundation and MCDST certification required
• Demonstrated experience at an IT Service Desk, preferably as a senior or in a stand alone position
• Knowledge of Desktop operating systems.  Must be capable of answering user queries and solving 1st line support problems. 
• Experience of distributing printing and fax / scanning services
• Experience of supporting mobile and desktop telecoms
• Knowledge of Active Directory
• Knowledge of Citrix is an advantage
• Some experience in negotiating (local) IT contracts
• Experience in delivering projects for the modern workspace, eg Cloud applications, mobility, Bring Your Own Device
• Fluent in English and Latvian, written and verbal.

What we offer:

Our heritage  

We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.

Our commitment to the environment

We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.

Our people

We believe a healthy culture, strong values, teamwork, and contribution from a diverse range of individuals will help us to strive for excellence.

Our brand

Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running.

Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team.

If you require additional assistance for your application or wheelchair access to our facilities, please email recruitment@epson.eu. A member of our team will be happy to assist you.