Your mission:

This is a unique opportunity and the first of it’s kind for Epson Europe.

We are looking for someone to lead the establishment and operation of our brand new European Business Services (EBS) operation in Riga, Latvia.

As the European Business Services Director you will be accountable for risk management, governance, and control, ensuring the Centre operates securely, compliantly, and efficiently within a complex, multi-jurisdictional environment. This role is pivotal in maturing the EBS and developing it into a centre of excellence that delivers consistent, high-quality services to a portfolio of European countries.

Salary: 88,000-110,000 (EUR) + Bonus

Benefits: A wide range of employee benefits, health insurance and local budget for well-being

What you will do:

Establishment, Compliance & Governance:

• Establish and operate EBS Riga in full compliance with Latvian and EU regulations (e.g. GDPR, financial controls) and strategic direction set.
• Foster strong risk awareness, internal controls, and compliance culture across EBS operations.
• Implement governance frameworks ensuring robust oversight and adaptability to meet country specific legal and regulatory requirements.
• Oversee risk management, audit readiness, and compliance alignment with central and local controls.
• Build strong relationships with Latvian authorities, regulators, and vendors.

Strategy, Roadmap & Centre Development:

• Develop and execute a roadmap for efficient multi-country service from a central hub.
• Drive continuous improvement and transformation to enhance EBS maturity and efficiency.
• Lead change management and communications to embed accountability and service excellence.
• Drive Corporate Social Responsibility and Ecological vision in support of Epson strategy and principles.

Collaboration & Operational Leadership:

• Partner with functional and EBS leaders to ensure seamless regional service delivery.
• Leverage technology, automation, and innovation to strengthen control and responsiveness.

Team Leadership & People Management:

• Lead and develop a multi-discipline team in Riga through direct and indirect reporting relationships, promoting inclusive, high-performance culture.
• Role model and ensure a culture of diversity and inclusion in the country.

Financial & Performance Management

• Manage budget and SGA targets; report accurately to key stakeholders.
• Monitor key risk indicators (KRIs), control metrics, and KPIs with focus on risk and control over SLA metrics.

What we ask for:Bottom of Form

• Ideally educated to Bachelor’s degree level in in Business Administration, Risk Management, Finance, or related field; MBA or relevant postgraduate qualification preferred (Equivalent work experience will be considered also)
• Extensive experience of senior leadership within Shared Service Centres or Global Business Services operating across Europe, with a strong focus on risk, compliance, and operational excellence.
• Demonstrated ability to lead multi-discipline teams with strong cultural awareness and sensitivity.
• Experience managing enabling/support functions such as Service Delivery and Continuous Improvement.
• Strong risk management, internal controls, compliance, and governance expertise in complex, multi-jurisdictional environments.
• Familiarity with service management frameworks (ITIL), Lean Six Sigma or similar methodologies integrated with risk and compliance disciplines.
• Fluency in English at native or near-native level is essential.
• Fluency in Latvian is mandatory to effectively engage with local third parties, institutions, and regulatory bodies.

We are keen to hear from you even if you don’t match all listed requirements, but you identify with our brand and passion for innovation.

What we offer:

Our heritage  

We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.

Our commitment to the environment

We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.

Our people

We believe a healthy culture, strong values, teamwork, and contribution from a diverse range of individuals will help us to strive for excellence.

Our brand

Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running.

Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team.

If you require additional assistance for your application or wheelchair access to our facilities, please email recruitment@epson.eu. A member of our team will be happy to assist you.