Your mission:

The Customer Operations Specialist is responsible for providing end to end customer support, including the daily transactional relationship. This involves working with other teams in Supply Chain, Finance and local sales to take ownership of customer orders and the various claims cycles.

What you will do:

• Act as the main point of contact for end-to-end customer support and daily queries.
• Collaborate with Sales, Operations, Finance, and Supply Chain teams to ensure smooth order fulfilment, claim resolution, and timely payments.
• Process and monitor customer orders from entry to delivery, ensuring accuracy and on-time execution.
• Manage order changes, cancellations, and backorders in line with customer expectations.
• Handle Managed Print Service queries, system support, returns, and billing.
• Own the full claims process (commercial claims, back margin, price protection, rebates, promotions, and logistics claims) through to resolution.
• Maintain and administer customer data and lifecycle processes in Epson systems.
• Support continuous improvement initiatives and ensure compliance with JSOX and audit requirements.

What we ask for:

• Excellent verbal and written communication skills when working with colleagues and both internal and external customers.
• Professional and composed behavior in challenging situations, including dealing with demanding customers and emotional communication.
• Openness to process changes and innovation.
• Strong teamwork skills – ability to collaborate effectively with international teams and colleagues both in person and remotely.
• Good SAP knowledge.
• Very good to good knowledge of MS Office, PowerPoint, and Excel.
• Fluent in English verbal and written to communicate with colleagues in Europe, additional European languages are an advantage.

What we offer: 

Monthly salary 1500 - 1700 EUR gross (the finale offer will be based on the candidate's assessed skill, knowledge and experience).

Benefits:  

• Annual bonus.
• Hybrid working module (3+2). 
• Health insurance.
• Eye care.
• Wellness/Recognition programs.
• Development programs.
• Employee Discount on Epson products.

We are keen to hear from you even if you don’t match all listed requirements, but you identify with our brand and passion for innovation.

Our heritage

We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.

Our commitment to the environment

We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.

Our people

We believe a healthy culture, strong values, teamwork and contribution from a diverse range of individuals will help us to strive for excellence.

Our brand

Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running

Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team.

If you require additional assistance for your application or wheelchair access to our facilities, please email recruitment@epson.eu. A member of our team will be happy to assist you.